Effective Date: May 3, 2026 | Last Updated: May 3, 2026
These Terms of Service ("Terms") govern your access to and use of the EVO TrustGuard platform, located at evotrustguard.com, and any related services, applications, and features (collectively, the "Service"). The Service is operated by EVO TrustGuard ("TrustGuard," "we," "us," or "our"), a sole proprietorship located in the Commonwealth of Kentucky, United States. Legal entity details are provided in the Contact section.
By creating an account, accessing, or using the Service, you ("you," "User," or "Guard Company") agree to these Terms. If you do not agree, do not use the Service.
EVO TrustGuard is a software-as-a-service platform built for the security industry. The Service provides:
The Service is offered in tiers ("Marketplace," "Business," and "OS"), each with distinct features and pricing. Tier definitions and pricing are published on evotrustguard.com and may be updated from time to time.
You may only use the Service if you are at least 18 years old, capable of entering into a binding contract, and not prohibited from doing so under any applicable law.
The Service is intended for use by guard and patrol companies and their authorized personnel operating in the United States. By registering, you represent and warrant that:
You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You agree to notify us immediately of any unauthorized access. Sharing account credentials across multiple companies is prohibited.
The Service is currently offered in the United States only. Use of the Service from outside the United States is at your own risk and may not comply with the laws of your jurisdiction. We make no representation that the Service is appropriate or available for use in any location outside the United States.
Marketplace tier is offered free of charge. Business and OS tiers require a paid subscription billed monthly. Current pricing is published at evotrustguard.com/pricing.
Paid tiers include a 14-day free trial. A valid payment method is required at signup to begin the trial. If you do not cancel before the end of the trial, your payment method will be charged the applicable subscription fee at the start of the first paid billing period.
Paid subscriptions automatically renew at the end of each billing period unless cancelled before renewal. By providing a payment method, you authorize us to charge that payment method for all applicable subscription fees, taxes, and overage charges. If your payment method expires, you authorize us to continue billing the same payment method including any updated expiration date provided by the card network, until you notify us otherwise or cancel your subscription.
You may cancel your subscription at any time through your account settings. Cancellation takes effect at the end of the current billing period. You will retain access to paid features through the end of the period for which you have paid.
Subscription fees are non-refundable. The 14-day free trial is the evaluation period for the Service. Once you are billed, no refunds are issued for partial months, unused features, or changes in your business circumstances. This includes cases where your subscription continues to renew because you did not cancel before the renewal date.
Marketplace and Business tier users may purchase lead credits to access individual leads. Lead credits never expire.
Lead credit refunds are issued in credits returned to your account, not in cash. You may request a credit return within 14 days of purchasing a lead. Our review team will assess the request and respond within 48 hours. Credit returns are typically approved for:
Credit returns are issued at our reasonable discretion. Not every dispute will qualify.
Accidental purchase exception: If you purchase a credit pack in error and have not yet spent any of the credits, you may request a cash refund of the unused pack. These requests are evaluated case-by-case and are issued at our discretion.
Business tier includes 20 contracts per month. Contracts beyond this allowance are billed at $0.75 per contract and added to your next invoice. Overage charges are non-refundable.
If your payment method fails, we will retry the charge over a grace period and notify you. If the failure is not resolved, your subscription may be suspended or terminated and your account access may be limited.
We may change our pricing at any time. We will provide at least 30 days' notice before any price increase takes effect for existing subscribers. Continued use of the Service after the price change takes effect constitutes acceptance of the new pricing.
Business and OS tier users may use the Service to issue invoices to their own clients via Stripe Connect Standard. Under this arrangement:
By using the client invoicing feature, you also agree to Stripe's Connected Account Agreement and Stripe's Services Agreement, available at stripe.com/legal.
You may not, and may not allow any third party to:
We may, at our sole discretion, warn, suspend, or terminate accounts for any of the following:
You represent and warrant that you maintain all licenses, permits, registrations, certifications, and insurance required by federal, state, and local law to provide the security services you offer through the Service. You agree to notify us promptly if any required license is suspended, revoked, or expires. TrustGuard does not independently verify your licensing or insurance status, and your failure to maintain required credentials is grounds for immediate termination.
The Service, including all software, designs, layouts, text, graphics, logos, trademarks, and underlying technology, is owned by Sean Leonard d/b/a EVO TrustGuard or its licensors. We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service in accordance with these Terms. No other rights are granted.
The trademarks "EVO TrustGuard," "TrustGuard," and associated logos and brand elements are owned by Sean Leonard d/b/a EVO TrustGuard. You may not use these marks without our prior written consent.
You retain ownership of all content you upload to the Service, including client records, contracts, documents, leads created via the Create Lead feature, and other materials ("User Content"). By uploading User Content, you grant us a worldwide, non-exclusive, royalty-free license to host, store, transmit, display, and process that content solely as necessary to operate and provide the Service to you.
If you provide suggestions, feedback, or ideas about the Service, you grant us an unlimited, perpetual, irrevocable, royalty-free license to use that feedback for any purpose without obligation to you.
Our collection and use of personal information is described in our Privacy Policy, which is incorporated into these Terms by reference.
Upon cancellation or termination of your account, we will preserve your account data for a 90-day reactivation window. During this window:
After 90 days, we will permanently delete your account data, except where retention is required by law, necessary to resolve disputes, enforce our agreements, or comply with applicable regulations. Aggregated, anonymized data not tied to any identifiable user may be retained beyond this window.
You may export your client records, lead history, contracts, invoices, and other account data in CSV format at any time during your active subscription and during the 90-day post-closure window.
The Service integrates with third-party services including but not limited to Stripe, SendGrid, Supabase, Twilio, Anthropic, Make.com, Sentry, and Dropbox Sign. Your use of these services is subject to their respective terms and privacy policies. We are not responsible for the acts, omissions, or content of any third-party service.
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.
WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF VIRUSES OR HARMFUL COMPONENTS, OR THAT ANY DEFECTS WILL BE CORRECTED.
WE DO NOT VERIFY THE LICENSING, INSURANCE, OR QUALIFICATIONS OF GUARD COMPANIES OR THE ACCURACY OF LEADS, CLIENT INFORMATION, OR OTHER USER CONTENT. ANY DECISIONS YOU MAKE BASED ON INFORMATION OBTAINED THROUGH THE SERVICE ARE YOUR SOLE RESPONSIBILITY.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL TRUSTGUARD'S TOTAL CUMULATIVE LIABILITY TO YOU FOR ANY AND ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE EXCEED THE TOTAL AMOUNT OF FEES YOU PAID TO TRUSTGUARD IN THE SIX (6) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.
IN NO EVENT WILL TRUSTGUARD BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOST PROFITS, LOST REVENUE, LOST BUSINESS OPPORTUNITY, LOSS OF DATA, BUSINESS INTERRUPTION, OR COST OF SUBSTITUTE SERVICES, EVEN IF TRUSTGUARD HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
THE LIMITATIONS IN THIS SECTION APPLY REGARDLESS OF THE LEGAL THEORY ON WHICH THE CLAIM IS BASED, INCLUDING CONTRACT, TORT, STRICT LIABILITY, OR OTHERWISE, AND EVEN IF ANY LIMITED REMEDY FAILS OF ITS ESSENTIAL PURPOSE.
Some jurisdictions do not allow the exclusion or limitation of certain damages. In those jurisdictions, our liability will be limited to the maximum extent permitted by law.
You agree to indemnify, defend, and hold harmless Sean Leonard, EVO TrustGuard, and our agents and contractors from and against any and all claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or related to:
These Terms are governed by and construed in accordance with the laws of the Commonwealth of Kentucky, without regard to its conflict-of-laws principles.
ANY DISPUTE, CLAIM, OR CONTROVERSY ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE, INCLUDING THE FORMATION, INTERPRETATION, BREACH, OR TERMINATION OF THESE TERMS AND WHETHER THE CLAIMS ARE ARBITRABLE, WILL BE RESOLVED BY BINDING ARBITRATION ADMINISTERED BY THE AMERICAN ARBITRATION ASSOCIATION ("AAA") UNDER ITS COMMERCIAL ARBITRATION RULES.
The arbitration will be conducted in Kentucky or, at your option, in your home state if you are a Kentucky resident. The arbitrator's decision will be final and binding. Judgment on the arbitration award may be entered in any court of competent jurisdiction.
YOU AND TRUSTGUARD AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, OR REPRESENTATIVE PROCEEDING. The arbitrator may not consolidate more than one person's claims and may not preside over any form of representative or class proceeding.
Notwithstanding the foregoing, either party may bring claims in small-claims court if the claim qualifies, and either party may seek injunctive or equitable relief in a court of competent jurisdiction in Kentucky for claims relating to intellectual property, unauthorized access to or misuse of the Service, or breaches of confidentiality.
You have the right to opt out of the arbitration provision in Section 13.2 and the class action waiver in Section 13.3 by sending written notice of your decision to opt out to legal@evotrustguard.com within 30 days of first agreeing to these Terms. Your notice must include your full name, account email, and a clear statement that you wish to opt out of arbitration. If you opt out, neither you nor TrustGuard will be bound by the arbitration provision or class action waiver.
These Terms remain in effect while you use the Service.
You may terminate your account at any time by cancelling your subscription through your account settings or by contacting us at services@evotrustguard.com.
We may suspend or terminate your account at any time, with or without notice, if:
Upon termination, your right to access the Service ends immediately. Sections that by their nature should survive termination will survive, including Sections 5 (Client Invoicing residual obligations), 7 (Intellectual Property), 8 (Data, Privacy, and Account Closure), 10 (Disclaimers), 11 (Limitation of Liability), 12 (Indemnification), 13 (Dispute Resolution), and 15 (Miscellaneous).
We may update these Terms from time to time. Material changes will be communicated via email to your account email address or through the Service. Continued use of the Service after the effective date of an update constitutes acceptance of the updated Terms.
These Terms, together with our Privacy Policy and any other policies referenced herein, constitute the entire agreement between you and TrustGuard regarding the Service and supersede all prior agreements, understandings, or representations.
If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full effect.
Our failure to enforce any provision of these Terms is not a waiver of our right to enforce that provision later.
You may not assign or transfer these Terms or your account without our prior written consent. We may assign these Terms in connection with a merger, acquisition, sale of assets, or by operation of law.
We are not liable for any delay or failure to perform caused by circumstances beyond our reasonable control, including acts of God, natural disasters, war, terrorism, riots, civil unrest, government action, labor disputes, internet or utility outages, or third-party service failures.
We may provide notices to you via email to your account email address or through the Service. You may provide notices to us at legal@evotrustguard.com.
Nothing in these Terms creates a partnership, joint venture, employment, agency, or franchise relationship between you and TrustGuard.
Questions about these Terms may be directed to:
Sean Leonard
d/b/a EVO TrustGuard
Email: legal@evotrustguard.com
Website: evotrustguard.com